Terms of sale

These terms of sale govern the services invoiced by L'Entité Nexus inc. under the Thamanati brand. For each mandate they are supplemented by a written service agreement setting out the scope, the firm price and the timeline. In the event of any discrepancy, the service agreement prevails over these terms.

1. Services

• Confidential scoping — 90 minutes, professional reading of the situation, client identity verification (KYC), written verification plan and scope, honest recommendation.
• Standard file (Protocole Khatir™) — pre-commitment verification, systematic second reading, signed verdict and guided debrief.
• Complex file — multi-jurisdiction verifications, field work entrusted where required to a licensed agency with which the client contracts directly, in-depth document analysis, 90-day monitoring included.
• Family protection — ongoing monthly monitoring of items already verified, reserved for clients of the firm.
• Emergency mandate — intervention within 24 hours, on quotation, outside the monthly quota.

2. Formation of the contract

Submitting an application is not an order. The contract is formed when: (a) the firm has accepted the file, (b) the service agreement has been signed by both parties, and (c) the deposit has been received. The firm reserves the right to decline or discontinue a mandate, in particular in the event of an unlawful purpose, false information, a conflict of interest, or failed identity verification (KYC).

3. Prices and taxes

Prices shown on the site are in Canadian dollars (CAD) and exclude taxes. Applicable taxes (GST/QST or equivalent) are added where chargeable. The published ranges are indicative: the price becomes firm and fixed once the scope is settled in the service agreement. Exceptional external costs (certified translations, copies of official records, partner disbursements, travel) are announced in advance and rebilled at cost.

The $350 confidential scoping fee is deducted from the price of the file if a mandate is entrusted to the firm within the following 30 days.

4. Payment terms

• Accepted methods of payment — Interac e-Transfer, bank transfer, cheque or cash (a receipt is issued for any cash payment). No payment is requested or collected through the site. A compliant invoice bearing L'Entité Nexus inc.'s GST and QST numbers is issued for every payment.
• 50% deposit on signature of the agreement; work begins once it is received.
• 50% balance payable on delivery of the verdict, before the debrief session.
• Recurring mandates (Family protection) are invoiced monthly in advance and may be terminated by either party on 30 days' notice.
• Late payment may result in suspension of the work and, after formal notice, interest at the applicable legal rate.

5. Timelines

Announced timelines (10 business days for a standard file) run from receipt of the deposit and of all necessary documents. They are suspended for as long as an essential document is missing, and in the event of delay attributable to a public authority, a court or a licensed partner. The firm deliberately limits its caseload; a queuing period may precede the start of work.

6. Client obligations

The client undertakes to provide accurate and complete information, to report any change that may affect the mandate, to pursue no unlawful purpose, and not to use the conclusions to harass, threaten, blackmail or harm any person. Breach of these undertakings entitles the firm to terminate the mandate immediately, with no refund for work already carried out.

7. Nature of the firm's undertaking

The firm is bound by an obligation of means, not of result. It guarantees neither the discovery of any particular fact nor the outcome of any administrative, judicial or personal process. Its conclusions rest on sources lawfully accessible as at the date of the report and on documents provided by the client.

8. Excluded scope

Excluded from all services: surveillance and physical tailing, geolocation of persons, access to third parties' communications, obtaining information by unlawful means, and legal advice. Mandates reserved by law to licence holders are entrusted, under written agreement, to agencies holding the required licences, which remain responsible for their own work.

9. Cancellation and refunds

• Before work begins: the client may cancel and obtain a refund of the deposit, less any external costs already incurred and documented.
• After work has begun: the refund is calculated pro rata for work not carried out; a scoping session already held and disbursements already incurred are non-refundable.
• Cancellation by the firm for a reason not attributable to you: full refund of amounts paid for work not carried out.
• Mandatory consumer rights under the law of your place of residence — in particular, in Quebec, the Consumer Protection Act, and, in the European Union, the withdrawal period applicable to distance contracts — apply in all cases and prevail over this article.

10. Deliverables and use

The verdict is delivered to the client alone, for personal use and for the decision that prompted the mandate. Sharing it with a third party, publishing it, modifying it or using it before a court without the firm's prior written agreement is prohibited. The firm retains ownership of its methods, frameworks and templates.

11. Confidentiality

Each party undertakes to keep confidential all exchanges and documents relating to the mandate. The firm's undertakings regarding personal information are set out in the Privacy policy.

12. Liability

To the extent permitted by law, the firm's total liability under a mandate is capped at the amount of fees actually paid for that mandate. Indirect damages are excluded: loss of opportunity, moral injury, loss of profit, and the consequences of a decision taken by the client. This limitation does not apply in cases of gross negligence, wilful misconduct, or where the law prohibits it.

13. Force majeure

Neither party is liable for a failure caused by an event of force majeure. If the impediment lasts more than 60 days, either party may terminate the mandate; amounts corresponding to work not carried out are then refunded.

14. Complaints

Any complaint must be sent to candidature-Thamanati@protonmail.ch within 30 days of delivery of the verdict. The firm undertakes to respond within 15 business days and favours an amicable settlement, through mediation where appropriate.

15. Governing law

These terms of sale are governed by the laws applicable in Quebec and Canada. Any dispute falls under the exclusive jurisdiction of the courts of the judicial district of Montreal, subject to mandatory rules protecting consumers in their place of residence.